Unified Dialer

For Unified Voice Communication, I designed and implemented a robust call center front-end solution tailored to both administrators and agents. The system provides a role-based experience, ensuring smooth operations and effective communication management.

The Admin module empowers administrators with control over users, scripts, IVRs, and call queues. Its user-friendly interface makes it easy to configure workflows and monitor activity in real time.

The Agent module is built to streamline daily tasks, offering agents quick access to scripts and real-time updates on call queues. This ensures better customer interactions and higher operational efficiency.

The entire platform was crafted with HTML, CSS, Bootstrap, and JavaScript, focusing on responsiveness, usability, and scalability to meet diverse business needs.

• Developed separate Admin and Agent modules for tailored experiences
• Enabled admin control over users, IVRs, scripts, and call queues
• Designed agent interface for efficient script access and call handling
• Integrated real-time queue monitoring for performance optimization
• Built responsive UI with HTML, CSS, and Bootstrap
• Enhanced productivity and customer satisfaction through intuitive design

Agent Dashboard

Seamless management of users, scripts, IVRs, and call queues with an intuitive interface.